FAQs


Q: WHERE DO YOU SHIP?

A: We ship worldwide! International shipping roughly takes 3-5 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties.

Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?

A: Standard Shipping: $6.95. Express Shipping $14.95.

Q: How do I track my order?

A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with USPS. 

 Q: What is considered a Final Sale?

A: All Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items are also final. Store credit and exchanges are not permitted. 

Q: MY COUPON CODE IS NOT WORKING. WHY?

A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. 


Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at info@bossladyk.com . One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder. 


Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?

A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at info@bossladyk.com and one of our representatives will be happy to assist you.


Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience! 


Q: HOW DO I PROCESS A RETURN OR EXCHANGE?

A: Please click here for steps on how to easily process your return or exchange.  


Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?

A: Please allow 5-7 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at info@bossladyk.com and one of our agents will be happy to assist you. The refund does process in our systems for roughly 3-5 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.  

Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that the item you received is not in pristine condition we're sorry! Please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.